I recently had the privilege to visit Medi-Share headquarters in Melbourne, FL. I was invited to discuss how Medi-Share had worked for my family, as well as this site and my mission to help show new members the program.
Exiting from I-95, it's only a short drive before you reach Medi-Share.
The first thing I noticed on entering is that security is taken seriously. There is a security guard at the entrance, plenty of cameras, and a badge required to enter the building. The reason for this is because of their responsibility to keep all member information totally secure. In fact, when I asked to take pictures for this blog, I was told that was great except they had to make sure that the pictures didn't show what was on any of the computer screens being used.
One thing you will notice as a member is that call wait times are very short. Sometimes you don't wait at all when you call in. Hold times longer than 3-4 minutes are rare. I got some great insight as to how Medi-Share accomplishes this with the multi-colored board. Dark green means good call wait times of under a minute. Dark red is their worst possible wait time, which means ... five minutes! Having recently called Ikea and been told to wait 72 minutes, I particularly appreciated these standards.
Another theme I noticed was that while Medi-Share clearly cares deeply about all of their members, they're always very good to everyone who works there -- which is one of the reasons employees are always so motivated to help. For example, the headquarters has a gym and a cafeteria on-site. It also has The Giant Wheel. When employees are frequently singled out for being of exceptional help to members, they get to spin the wheel and win a prize as their reward for top-level customer service.
Another reason everyone is so motivated is of course that they share a strong faith. Right inside the building is a beautiful chapel so that all who work there can come together in prayer. My family and I were even invited to come speak about our experiences with our daughter's cranial band during one of their services.
On the day I came, they were doing a Star Wars theme as a fun way to finish a software upgrade they've been working on. Here I am with Medi-Share's Director of Marketing, Michael Gardner (Center), as well as Communications Director and Campus Pastor Wesley Linsey (Left).
And lastly, here are a few fun things I learned:
Medi-Share is planning a major charity initiative for their 25th anniversary, which has now been written about on their blog;
A large part of new member enrollment always takes place near the end of the year;
Medi-Share has become so widely known, people will sometimes refer to Christian healthcare sharing ministries generally as "Medi-Share programs."
Thank you to Medi-Share for inviting me, and if any reader has a question on the program, you are welcome (as always) to post a comment on this blog or message me through email.
RSS Feed